Upon my arrival in Minneapolis, I did have one job waiting
for me: my incredibly handy clothing store job. Since I worked for a national
chain, all I had to do was request a transfer from one store to the next. I had
been hired in Denver and had transferred to New Orleans from there; then, from
New Orleans to Minneapolis.
Unfortunately, my clothing store job in Minneapolis ended up
being incredibly part-time. While in Denver, I had worked during back-to-school
season; in New Orleans, it was Black Friday and Christmas shopping. However, it
was January when I got to Minneapolis, and there were no big shopping events on
the horizon. I was lucky to get one or two shifts a week. And let me tell you, one
or two shifts a week on minimum wage just wasn’t going to cut it.
Feverishly, I searched for an additional job. This was a
great deal harder than you might think: my internship required a minimum of
twenty hours a week, so my new job had to be able to work around that. Most
mainstream part-time jobs wouldn’t want to deal with that: jobs were scarce,
and there were plenty of people with better availability than me. So I turned
to the dark side.
And by the dark side, I mean Craigslist. Craigslist jobs
tended to be a little on the odd side; not something you’d necessarily see in
the Star Tribune classifieds.
Frankly, that’s exactly what I needed: the more off-beat a job was, the more
willing they would be to work with my schedule.
It didn’t take long before I got not one, not two, but THREE
interviews for jobs I’d applied for on Craigslist. The first interview was at a
facility that hosted consumer panels, and I was offered the job on the spot.
They were not sure how many hours a week I would be working, so I forged ahead
with the two other interviews. The second interview was at an interpreting
agency where I would help recruit medical interpreters. I got this job as well
(and would stay with this company for a year and a half). Even with three jobs
and an internship, I thought that there may be room for one more. You can
always use more money, right? That brings me to my final Craigslist interview
(and what this story is ultimately about).
The first two job interviews had been in actual office
buildings, which began to restore my faith in Craigslist after my New Orleans
Craigslist landlord disaster. However, this last interview was a step
backwards, to say the least. The title of the position was something like
“customer service assistant,” and the Russian woman I spoke with on the phone
was fairly vague about what the job actually was. The interview was on a Friday
in February; there was a music educators’ convention that same weekend, so
James and I going to head downtown immediately after my interview to meet our
music teacher friends.
As James and I looked for this mysterious address, we found
ourselves in the middle of residential suburbia: not a good sign. “Are you SURE
you got the address right?” said James, wondering if he’d ever see me alive
again. I was pretty sure I’d written it down correctly. We came to a stop in
front of a shabby little house that matched the address on my scrap of paper.
“What if you just skipped the interview?” said James hopefully. “You have three
jobs already!” No, I had to go. It would be rude to stand the Russian lady up,
after all. I had no idea how long the interview would last, so James said he’d
come back in twenty minutes. “If you’re not out of that house in one hour, I’m
coming in,” said James valiantly.
With that, I ascended the cracked concrete stairs up to the
front door. Apprehensively, I rang the doorbell. Almost immediately, the door
opened, and I was greeted by a heavily made-up Russian woman named Tatiana. She
enthusiastically invited me into her house, which was incredibly warm and
smelled of stew meat. Tatiana sat me down on her striped couch, and she propped
her slippered feet up on the coffee table. “Tell me all about yourself,” Tatiana directed
in her heavy accent. I gave her a quick run-through of my education and my
customer service-related work history. “Ok, ok,” she said impatiently. “Now
tell me this: do you like makeup?” Do I like makeup? What kind of question was
that for a job interview? I hesitantly answered, “Yes… ?” Tatiana looked
pleased. “Good,” she said. After she went on for a while about the
“transformative powers of makeup,” Tatiana said abruptly, “How much do you know
about Mary Kay?”
It took nearly everything I have in me not to get up and
leave right then. There was no way that I was going to sell Mary Kay. I’m sure
the products are great, but I’ve never been an independent sales kind of gal. I
told Tatiana that I’d never tried any Mary Kay products, nor had I ever sold any.
Tatiana then launched into an epic tale about how she has a PhD in physics, but
she was never TRULY happy until she quit her job as a professor and began
selling Mary Kay.
That was all lovely, but finally, I had to ask: what exactly
would my job BE? Tatiana explained that she had a list of brides-to-be, and I
was to call them and tell them that they had “won” a facial and – lucky them! –
they could bring as many friends as they would like. I quickly realized that it
was just a thinly-veiled plot to scrape up some Mary Kay customers.
That was the end of part one of my interview. Yes: it was a
two-parter. Tatiana asked me to meet her at a nursing home next week: she was
hosting a Mary Kay get-together, and she would like to give me a “makeover” so
I would know just what it was that I was pitching to the unsuspecting brides.
Apparently, I had to “pass” the makeover to get the job. I didn’t particularly
WANT the job, but without question, could make good use of the extra money. I
agreed to get made-over the following week.
I informed James and my parents of my interview, and all of
them were fairly certain that I was about to be sold into white slavery. I
assured them that it was nothing like that; I was just helping out a busy Mary
Kay woman. It would be fine.
The next week, I went to the nursing home to get my
makeover. I was greeted by a very enthusiastic Tatiana, who sat me down and had
me watch a video about Mary Kay herself. Let me tell you, it was captivating
(insert sarcasm). When the video was over, I found that several other women had
arrived. It turned out that Tatiana was the leader of some sort of sales team,
and these women were the sales representatives. The arrival of these women
heralded the beginning of my makeover, which mostly consisted of them squirting
moisturizer on a paper plate and having me pick out eyeshadow samples. Believe
it or not, the best was yet to come: Mary Kay trivia. Tatiana and her sales
reps quizzed me on factoids from the documentary, and for every question I got
right, I got a letter: if I got enough letters to spell “beautiful,” I won a
fabulous prize. I lost the game (can you blame me?), but I still got a handful
of consolation prizes: body spray, a makeup bag, and gold eyeliner. Classy.
Tatiana spent the rest of the evening trying to convince me
to ditch this customer service job and become a member of the sales
representative team instead. For just the cost of a sales starter kit, I could
be well on my way to fame and fortune – and that elusive pink Cadillac.
I
politely declined, saying that I’d rather have the customer service job.
Tatiana promptly asked me when I could start (but instructed me to keep the
possibility of being a sales representative in mind).
Tempting. |
So I had the job. All the work would be performed at her
house, I learned on my first day. Tatiana asked me to work from 6pm to 9pm on
my first day. I had to come straight from an eight-hour day at the museum, so I
distinctly remember trying not to starve during this initial “shift.” This
first shift was to be a training session, and I would find out exactly how
shady this whole operation was.
Tatiana appeared with a multi-page spreadsheet of names,
phone numbers, and locations. The names were of all the brides-to-be. I had to
wonder where she had gotten all these names. Tatiana must’ve read my mind: all
these brides had signed up on some sort of bridal registry, like David’s
Bridal. Apparently, on the registration form, there’s some fine print that says
the bride consents to be contacted by outside vendors if she does NOT check a
certain box.
Right off the bat, this gave me sort of a bad feeling. My
feeling worsened when I heard Tatiana go through the first call. She gave me an
elaborate script so I could follow along. The whole thing was just disgusting.
Tatiana’s written introduction went like this: “Have you ever won anything in
your life?” Yes, I was supposed to ask this and be totally serious. Then, “How
would you feel if I told you that you won a FREE BRIDAL FACIAL?!” At this
point, most of the brides hung up (and I don’t blame them for a second). Every
now and again, though, someone took the bait. If she did, it was up to me to
schedule an appointment in Tatiana’s giant Mary Kay appointment book.
I spent those first three hours listening to Tatiana sweet
talk potential customers. She didn’t book very many appointments, but I got the
gist of it. During my next shift, Tatiana listened in on my phone calls to
brides. I don’t remember if I got any appointments or not, but Tatiana was very
pleased with my “phone personality.” She only listened in for an hour or so,
and then she left me to myself. I flipped through the spreadsheet, making sure
that there was no one I knew on the list. I was supposed to keep track of what
day and what time I called and if I got a voicemail. If I spoke to a person, I
needed to note what they said and if they were hostile. Tatiana had several
other women doing the same tasks as me, and there were several notes saying
things mostly along the lines of “called me a bitch and told me never to call
again.” This was clearly a dream job.
Slowly, I made the calls, and I hated every second of it. By
the time my next shift rolled around, I had already begun to leave fake
voicemails (aka not actually call the person, but go through the voicemail
script aloud to myself) and skim through large chunks of the page. On my first
day, Tatiana had made it sound like I would be doing more than just phone
calls: I’d help with inventory, mailings, and whatever else needed to be done.
Unfortunately, it became clear that I would be doing phone calls, phone calls,
and more phone calls. During my short tenure, there was one day when Tatiana
had me spend half an hour rearranging her lipstick cabinet. I was almost
enjoying myself when she screeched, “Enough! Time to get back to the phone.”
It took me about two shifts to decide that I needed to quit
this job. I felt like such a slimeball trying to convince these women that
they’d “won” something. Many of them reacted with mild confusion: “I never
entered a drawing for anything.” I did have some swear at me, and I did book an
appointment or two – but I definitely didn’t feel good about it. I know, it’s
just Mary Kay: you actually can go to one of those facials and not have to buy
anything. Even so, attempting to coerce unsuspecting women into the hands of
Tatiana was not worth the eight dollars an hour.
I don’t remember how many shifts I completed for Tatiana: it
couldn’t have been more than four. At the end of the week, she asked me when I
could come in again. I told her I had a busy schedule (which was true) and that
I’d get back to her. I never did. I know that it would’ve been the grown-up
thing to just quit right then and there, but she was a lot bigger and scarier
than me. If you were trapped in the house of a terrifying Russian woman with a
temper (I often would hear her screaming at her husband while I made my phone
calls), you’d cop out, too.
So that’s the story of my short-lived job as a Mary Kay
cold-caller. I hope you gathered two things from this story: 1.) if you’re
getting married, read the fine print, and 2.) never trust Craigslist. One of
these times, I’ll tell you about my other two Minneapolis Craigslist jobs. In
the meantime, if someone calls you and tells you you’ve won a free facial, hang
up immediately.
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